Data Deletion Instructions

Zorquill respects your right to control your personal data. This page explains how to request deletion of personal data we hold about you, including data processed through the WhatsApp Business Platform.

1. Which Request Applies to You

Two different situations are covered here, and the route differs:

• You are a Zorquill customer — you subscribe and run a workspace. You can delete your own workspace and all of its data from your account settings, or ask us to do it using the contacts below.
• You messaged a business that uses Zorquill — that business is the controller of your data and we process it on their behalf. Contact them directly where you can; if you contact us instead, we will forward your request to them and assist in fulfilling it (see section 5).

2. What You Can Request

You may request that we delete personal data associated with you, such as your name, email address, WhatsApp phone number, message history, uploaded media, contact records, and account information, subject to the legal exceptions described below.

3. How to Request Deletion

To request deletion of your data, choose any of the following:

• In-app: workspace owners can delete the entire workspace, including all contacts and conversations, from their account settings.
• Email: send a message to support@zorquill.com with the subject line “Data Deletion Request”.
• WhatsApp: reply to any of our WhatsApp messages with the word DELETE, or message us at +92 302 0824146.

Please include the email address and/or phone number associated with your data so we can locate and verify your records. We may ask you to verify your identity before processing the request, to protect your privacy.

4. What Happens Next

• We will acknowledge your request within 7 business days.
• We will delete or anonymise the relevant personal data within 30 days of verifying your request.
• We will instruct our processors and sub-processors (including, where applicable, Meta/WhatsApp and our AI model providers) to delete the relevant data they hold on our behalf.
• We will confirm in writing once the deletion is complete.

5. Data Held by Businesses Using Our Platform

Where Zorquill processes your data on behalf of a business you contacted, that business is the controller of your data. We will forward your deletion request to the relevant business and assist them in fulfilling it. You may also wish to contact that business directly, as they may hold records of your relationship outside our platform.

6. Exceptions & Retention

We may retain certain information where required to comply with legal, tax, accounting, or regulatory obligations, to resolve disputes, prevent fraud and abuse, or enforce our agreements. Where retention is required, we will limit access to that data and delete it once it is no longer needed.

7. Contact Us

If you have any questions about deleting your data, contact us at: