Privacy Policy

Zorquill (“Zorquill”, “we”, “us”, or “our”), operated by Ahid Technologies, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit zorquill.com, create a workspace, or use our WhatsApp customer support platform (the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Service.

1. Who We Are

The data controller responsible for information we hold about our own customers is:

2. Controller and Processor Roles

This distinction matters, so we state it plainly:

• For our customers — the businesses that subscribe to Zorquill — we are the controller of account, billing, and usage data.
• For our customers’ end customers — the people who message a business through WhatsApp — the subscribing business is the controller, and we act as a processor on that business’s instructions. If you contacted a business using our platform and want your data deleted, see section 9.

3. Information We Collect

• Information you provide directly — your name, email address, phone number, business name, and the contents of any message or form you submit to us.
• Workspace & configuration data — account credentials, team members, connected WhatsApp numbers, message templates, automations, and AI knowledge base content you upload.
• Conversation data — when a person messages a business through our platform, we process the content and metadata of those messages (phone number, WhatsApp profile name, message text and media, timestamps, and delivery status) in order to deliver the Service.
• Billing data — subscription plan, usage counts, and invoice records. Card details are collected and stored by our payment provider, not by us.
• Automatically collected data — IP address, browser type, device information, pages viewed, and similar diagnostic data collected through cookies and similar technologies.

4. How We Use Information

• Provide, operate, maintain, and improve the Service;
• Route, deliver, and store WhatsApp conversations on behalf of the subscribing business;
• Generate AI replies, drafts, and summaries within a workspace, at that workspace’s direction;
• Respond to your enquiries, requests, and support messages;
• Process subscriptions, meter usage, and prevent abuse of plan limits;
• Detect, prevent, and address fraud, abuse, security, and technical issues;
• Comply with legal obligations and enforce our Terms of Service.

We do not sell personal data, and we do not use conversation content for advertising.

5. AI Processing

Where a workspace enables the AI assistant, message content and any knowledge base material that workspace has provided are sent to third-party AI model providers to generate a reply, draft, or summary. We use these providers under agreements that prohibit training their models on our customers’ data. AI features can be disabled per workspace at any time.

6. WhatsApp Business Platform & Meta

The Service is built on the WhatsApp Business Platform provided by Meta Platforms, Inc. When you communicate with a business through WhatsApp:

• We process your WhatsApp phone number, profile name, and message content solely to deliver and support the messaging Service for that business.
• Your use of WhatsApp is also governed by Meta’s and WhatsApp’s own privacy policies and terms. We do not control, and are not responsible for, Meta’s independent data practices.
• Zorquill is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.

7. How We Share Information

We do not sell personal data. We may share information with:

• Service providers — hosting, messaging, AI model, and analytics providers (including Meta) who process data on our behalf under appropriate safeguards;
• Our authorized reseller and Merchant of Record, for payment processing and invoicing;
• The subscribing business whose workspace a conversation belongs to;
• Legal and regulatory authorities where required by law, regulation, or valid legal process;
• Successors in the event of a merger, acquisition, or sale of assets, subject to this Policy.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Conversation data is retained for as long as the workspace it belongs to remains active. When data is no longer needed, we securely delete or anonymise it.

9. Your Rights

Depending on your location, you may have the right to access, correct, update, port, restrict, or delete your personal data, and to object to or withdraw consent for certain processing. To exercise these rights, contact us at support@zorquill.com. You may also lodge a complaint with your local data protection authority. See our Data Deletion Instructions for how to submit a deletion request and what to expect.

10. Data Security

We implement appropriate technical and organisational measures — including encryption in transit, tenant isolation, access controls, and signed API authentication — to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

11. International Data Transfers

We operate from Pakistan and may process data in countries other than your own. Where we transfer personal data across borders, we take steps to ensure it is protected consistent with this Policy and applicable law.

12. Cookies & Tracking

Our website uses cookies and similar technologies to operate the site, keep you signed in, remember your preferences, and analyse traffic. You can control cookies through your browser settings; disabling them may affect site functionality.

13. Children’s Privacy

The Service is not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Material changes will be communicated where required by law.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at: