Refund Policy

This Refund Policy explains how billing, cancellations, and refunds work for Zorquill subscriptions, operated by Ahid Technologies. It forms part of, and should be read together with, our Terms of Service. By subscribing to or paying for the Service, you agree to this Policy.

1. Billing

Subscriptions are billed in advance on a recurring basis (for example, monthly) and renew automatically until cancelled. Your billing period runs from the date you subscribed, and usage allowances reset at the start of each period.

2. Refunds

You may request a refund within 14 days of your purchase. Where a free trial precedes your first payment, a new 14-day period begins when the trial converts to a paid subscription.

To request a refund, contact us at support@zorquill.com, or use the receipt / manage-subscription links in your payment confirmation email. Approved refunds are arranged through our authorized reseller and Merchant of Record and returned to your original payment method.

3. Cancellation

You may cancel your subscription at any time from your account’s billing settings — no email or phone call is required. When you cancel:

• Your subscription remains active until the end of the current paid billing period;
• You will continue to have access to the Service until that period ends;
• You will not be charged for subsequent billing periods;
• Any refund of a recent charge is handled under the refund terms in section 2.

4. Free Trials

Where a trial is offered at checkout, payment details are collected when the trial starts so that service can continue uninterrupted at the end of it, but no charge is made during the displayed trial period. Unless you cancel before the trial ends, the subscription automatically converts to a paid plan and the applicable fee is charged. Fees charged after a trial has converted are covered by the refund terms in section 2.

5. Plan Changes & Top-Ups

Upgrades take effect immediately, with any applicable prorated charge or credit processed at that time. Downgrades take effect at the end of the current billing period. One-off consumable top-ups are charged at the time of purchase, and their balance stays available until used or until it expires. All of these charges are covered by the refund terms in section 2.

6. Billing & Payment Processing

Our order process and payments for online subscriptions are conducted and managed by our authorized reseller and Merchant of Record, who is the seller of record for your subscription and handles customer-service enquiries and returns for these transactions.

7. Duplicate or Erroneous Charges

If you believe you have been charged in error, or you were billed more than once for the same subscription period, contact us promptly at support@zorquill.com. We will investigate and, where a genuine billing error has occurred, correct it and arrange any refund of the erroneous amount through our payment provider.

8. Charges by Meta

Meta levies its own conversation-based fees for messages sent through the WhatsApp Business Platform, billed by Meta directly to your WhatsApp Business account. Those charges are separate from your Zorquill subscription, are not collected by us or by our payment provider, and are not covered by this Policy.

9. Your Statutory Rights

Nothing in this Policy limits or excludes any rights you may have under mandatory consumer protection laws that apply to you. Where such laws grant you a right to a refund that cannot be waived, that right continues to apply notwithstanding this Policy.

10. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Changes apply to subscriptions and renewals occurring after the revised Policy takes effect.

11. Contact Us

For questions about billing, cancellation, or this Refund Policy, contact us at: